This policy explains what personal information Virtual Customer Solution (114 McLeod Rd, Lahore) collects through vcs.ilamghar.com, why we collect it and the choices you have. By using our website you agree to this policy.
Information we collect
- Contact and service requests: your name, email, phone number, company and message when you contact us or request a service.
- Program applications: the details you submit when applying to a program, such as your name, contact details, CNIC number and photos, education and the documents you upload.
- Live chat: your name, contact details and the messages you send through the chat on our website.
- Accounts: if you have a client, employee or student account, your sign-in details and the information you add to it.
- Payments: invoices and payment records. Card details are handled by our payment providers and are never stored by us.
- Technical information: basic information your browser sends, such as your IP address and device type, used to keep the website secure and working.
How we use your information
- To reply to you and provide the services or programs you ask for.
- To review applications and manage enrolments, accounts, invoices and payments.
- To send you emails about your request, application, account or services.
- To keep our website and systems secure and to meet our legal obligations.
We do not sell your personal information.
Who we share it with
Only with service providers who help us run our business (for example email, hosting, file storage and payment providers), under their own privacy and security obligations, or when the law requires it.
How long we keep it
We keep information only as long as needed for the purpose it was collected for, or as long as the law requires. You can ask us to delete information we no longer need.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Contact us at contact@virtualcustomersolution.com.
Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections and restricted access to sensitive records.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Contact us
Questions about this policy? Contact Virtual Customer Solution at contact@virtualcustomersolution.com.